Returns & Exchanges
Returns & Exchanges
We want you to love your Bowryn bag. If something doesn’t work — wrong size, wrong color, second thoughts — return it within 30 days.
The simple version
- 30 days from delivery to return or exchange
- Items must be in original condition with tags attached
- Return shipping is paid by you
- Refunds process within 5–7 business days of receipt
How to return in 4 steps
- Visit your account on bowryn.com → orders → select the item
- Choose refund or exchange
- Print the return label
- Ship within 15 days
Exchanges are free
If the new item costs more, we send a payment link for the difference. If less, we refund the difference. No restocking fee.
Damaged or wrong items received
Email hello@bowryn.com with photos + order number. We cover return shipping AND ship a replacement at no cost.
How long does my refund take?
Once we receive your return: 5–7 business days for the refund to appear on your card. Original shipping fees are non-refundable for standard returns.
Common questions
Can I return on day 31?
Sorry, no. 30 days from delivery is strict.
Can I exchange for a different color?
Yes, free exchange same price.
Final sale items?
Currently none. Future limited drops may be marked as final sale — clearly stated at purchase.
What if my package was lost?
Email hello@bowryn.com with tracking showing no movement for 7+ days. We’ll send a replacement.
Need help?
hello@bowryn.com · (786) 321-2945 · We reply within one business day.
For full legal terms, see our Refund Policy.