Returns & Exchanges
Returns & Exchanges
We want you to love your Bowryn bag. If something does not work, whether it is the wrong size, the wrong color or second thoughts, return it within 30 days.
The simple version
- 30 days from delivery to return or exchange
- Items must be in original condition with tags attached
- Return shipping is paid by you
- Refunds process within 5 to 7 business days of receipt
How to return in 4 steps
- Visit your account on bowryn.com, go to orders and select the item
- Choose refund or exchange
- Print the return label
- Ship within 15 days
Exchanges are free
If the new item costs more, we send a payment link for the difference. If it costs less, we refund the difference. No restocking fee.
Damaged or wrong items received
Email hello@bowryn.com with photos and your order number. We cover return shipping and ship a replacement at no cost.
How long does my refund take?
Once we receive your return, 5 to 7 business days for the refund to appear on your card. Original shipping fees are non-refundable for standard returns.
Common questions
Can I return on day 31?
Sorry, no. 30 days from delivery is strict.
Can I exchange for a different color?
Yes, free exchange at the same price.
Final sale items?
Currently none. Future limited drops may be marked as final sale, clearly stated at purchase.
What if my package was lost?
Email hello@bowryn.com with tracking showing no movement for 7 or more days. We will send a replacement.
Need help?
hello@bowryn.com · (786) 321-2945 · We reply within one business day.
For full legal terms, see our Refund Policy.