Returns & Exchanges. 30 Day Returns

Returns & Exchanges

We want you to love your Bowryn bag. If something does not work, whether it is the wrong size, the wrong color or second thoughts, return it within 30 days.

The Mini Slouch by Bowryn in taupe, worn by the Bowryn model

The Big Slouch by Bowryn in olive, carried by the Bowryn model

The Tote by Bowryn in ecru, carried on the street

The Shoulder Bag by Bowryn in black, worn by the Bowryn model

The simple version

30 days from delivery to return or exchange
Items must be in original condition with tags attached
Refunds: you pay return shipping
Exchanges: we pay, both ways
Refunds process within 5 to 7 business days of receipt

How to return in 3 steps

Email hello@bowryn.com with your order number and whether you want a refund or an exchange
We reply within one business day with the return address, or with a prepaid label if it is an exchange
Ship it back within 15 days

Exchanges are free

We cover the shipping in both directions. If the new item costs more, we send a payment link for the difference. If it costs less, we refund the difference. No restocking fee.

Damaged or wrong items received

Email hello@bowryn.com with photos and your order number. We cover return shipping and ship a replacement at no cost, or a full refund if you prefer.

How long does my refund take?

Once we receive your return, 5 to 7 business days for the refund to appear on your card. Original shipping fees are not refundable on a standard return, and are refunded in full if the item arrived damaged or was the wrong item.

Common questions

Can I return on day 31?
Sorry, no. 30 days from delivery is strict.

Can I exchange for a different color?
Yes, free exchange at the same price, and we pay the shipping.

Why do I pay to send a refund back but not an exchange?
Because an exchange means you are staying with us, and we would rather make that easy.

Final sale items?
Currently none. Future limited releases may be marked as final sale, clearly stated at purchase.

What if my package was lost?
Email hello@bowryn.com with tracking showing no movement for 7 or more days. We will send a replacement or a full refund, whichever you prefer.

Need help?

hello@bowryn.com · +1 (786) 321-2945 · We reply within one business day.

For full legal terms, see our Refund Policy.