Refund policy
Returns & Exchanges
Our policy in one paragraph
We want you to love your Bowryn bag. If something does not work, whether it is the wrong size, the wrong color, or second thoughts, return it within 30 days of delivery. Items must be unused and in original condition with tags attached. Return shipping is paid by you. Refunds are issued to your original payment method within 5 to 7 business days of us receiving the item. Original shipping charges are not refundable.
How to start a return
- Email hello@bowryn.com with your order number and whether you want a refund or an exchange
- We reply within one business day with the return address and instructions
- Ship the item back within 15 days of our reply, using a tracked service
- Once we receive and inspect it, we process your refund or send your exchange
What qualifies for return
- Tags attached to the bag
- Original packaging present (polybag, dust bag if included)
- No signs of use, no stains, no odor
- Within 30 days of delivery date
Exchanges
Exchanges are free, with no shipping charge in either direction. If the new item costs more, we will send a payment link for the difference. If it costs less, we refund the difference.
Damaged, defective or wrong items received
Email hello@bowryn.com with photos and your order number. We will cover return shipping and send a replacement or a full refund. For defects that appear later, see our Warranty.
Final sale items
Currently no items are final sale. Limited-edition releases may be marked as final sale in the future, and this will be stated clearly at the time of purchase.
Contact
Questions about a return? hello@bowryn.com · +1 (786) 321-2945