Warranty

Bowryn Limited Warranty

We build our bags to be used every day. If one fails because of how it was made, we will make it right.

What is covered

Bowryn LLC warrants each product to the original purchaser against defects in materials and workmanship for 12 months from the date of delivery, under normal use. This includes seams, zippers, strap attachments and hardware.

What we will do

If a covered defect is confirmed, we will, at our choice, repair the product, replace it with the same or a comparable item, or refund the purchase price. We cover shipping for approved claims.

What is not covered

• Normal wear and tear, including scuffs, light fading, pilling and softening of the fabric
• Stains, dye transfer from clothing, and damage from improper care or cleaning
• Damage from misuse, accidents, overloading, pets, fire or water submersion
• Alterations or repairs made by anyone other than Bowryn
• Items purchased from unauthorized sellers

How to make a claim

1. Email hello@bowryn.com with your order number and clear photos of the issue
2. We reply within one business day and, if needed, send return instructions
3. Once we confirm the defect, we repair, replace or refund

Relationship to our Returns policy

This warranty is separate from our 30-day Returns & Exchanges. If you are within 30 days and simply changed your mind, use the returns process. For damaged or wrong items received, see the Refund policy. If the two ever conflict for a defective product, this warranty controls.

Legal

This limited warranty gives you specific legal rights, and you may also have other rights that vary by state. To the fullest extent permitted by law, any implied warranties are limited to the duration of this written warranty, and Bowryn LLC is not liable for incidental or consequential damages. Some states do not allow these limitations, so they may not apply to you.

Questions? hello@bowryn.com · +1 (786) 321-2945