FAQ
Frequently Asked Questions
Shipping
Where do you ship?
We currently ship within the United States only, all 50 states, Washington D.C. and U.S. territories. We cannot ship to PO boxes. International shipping is being evaluated for 2027.
How long does shipping take?
Standard Shipping: $9, 3 to 5 business days via USPS Priority Mail. Express Shipping: $25, 1 to 2 business days via USPS Priority Mail Express.
Do you offer free shipping?
Yes. Standard Shipping is free on orders over $120 USD.
When will my order ship?
Orders placed before 1pm Central Time, Monday through Friday, ship the same business day. Orders placed after that, or on weekends, ship the next business day.
Returns & Exchanges
What is your return policy?
30 days from delivery. Items must be in original condition with tags attached. Return shipping on refunds is paid by you. See our Refund Policy for details.
How do I start a return?
Email hello@bowryn.com with your order number and whether you want a refund or an exchange. We reply within one business day with the return address, or with a prepaid label if it is an exchange. Ship it back within 15 days.
Who pays for return shipping?
You pay return shipping for refunds. We pay for exchanges, both ways, and for damaged or wrong items.
Do you offer exchanges?
Yes, free at no extra cost. If the new item costs more, we will send a payment link for the difference. If it costs less, we refund the difference.
Launch
When does Bowryn launch?
November 2026. Join the list on the Early Access page and we will email you the exact date as soon as it is confirmed.
Can I order now?
Not yet. Join the waitlist to be the first to know when the Begin Somewhere campaign goes live. Early Access members get 20% off their first order, and we send the code by email closer to launch.
What is the Begin Somewhere campaign?
Begin Somewhere is our first collection, five pieces designed to cover any moment. After it we will release new pieces periodically rather than seasonal collections.
Products & Sizing
How do I choose the right bag?
See our Sizing Guide for full dimensions and use cases. For laptop carry: The Tote fits a 14" laptop, The Big Slouch fits a 13".
Can I see exact dimensions?
Yes, full specs are on each product page. Quick reference: The Tote 40 × 33 × 13 cm (12L), The Big Slouch 33 × 28 × 10 cm (9L), The Shoulder Bag 28 × 20 × 8 cm (4L), The Mini Slouch 23 × 18 × 8 cm (3L), The Mini Pouch 23 × 15 × 4 cm (1L).
What colors are available?
The Begin Somewhere campaign launches in seven colors across the five styles: Olive, Burgundy, Ecru, Taupe, Turquoise, Red and Black. Each style comes in two or three of them. See each product page for its colorways.
Do you make other products?
Currently bags only. We focus on what we make well.
Materials & Care
What materials are your bags made of?
The body is 100% nylon, the lining is 100% polyester, and the trim details are 100% polyurethane. Hardware is brushed silver-tone. No animal products. Read more on our Materials page.
Is the trim leather?
No. The trim details are 100% polyurethane. There is no leather anywhere in the line, and no animal products in any component.
What is the hardware made of?
The zippers, clasps and metal accents are brushed silver-tone: a finish over a metal base rather than solid metal. It holds its color in daily use.
Are your bags water-resistant?
Yes. The nylon is water-resistant and handles light rain without issue. We do not recommend full submersion.
How should I care for my Bowryn bag?
Spot clean with a damp cloth and mild soap. Air dry away from direct heat. Avoid prolonged sun exposure. Store in the included dust bag when not in use. See our Care Guide for full instructions.
Payments & Orders
What payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay and Google Pay. Applicable sales tax is calculated at checkout.
Can I change or cancel my order?
If your order has not shipped yet, email hello@bowryn.com and we will do our best. Once shipped, changes go through standard return.
Wholesale & Press
Do you offer wholesale?
Yes. See our Wholesale page for terms, MOQs, and contact information.
I am a journalist or content creator, how do I reach you?
Email press@bowryn.com or see our Press page for assets and recent coverage.
About Bowryn
Where are your bags made?
Designed in Uruguay to reach every little corner of the United States of America. Manufactured by trusted partner facilities with decades of bag-making experience. Read more on our About page.
Still have questions? Email hello@bowryn.com or call +1 (786) 321-2945. We reply within one business day.